SERVICES

The majority of the work that we do is done at the client's location, but we are very flexible and are more than happy to work from remote locations if and when required.

 

ILG will review and maintain any material that the client has to confirm that it is still correct and that the processes and procedures are still applicable.

 

With over 100 years of IT experience and customer service experience, it has made us very dedicated and customer orientated, which means we take pride in the work that we do which has the following for the client:

 

  • Minimal downtime and loss of productivity

  • Fixing problems right the first time with the correct solution

  • Advising owners of any issues once they have been identified.

Technical Writing

We believe that technical writing involves the creation of useful documents that can be clearly understood by users.

 

In order to achieve understanding we clarify terms used by the organisation, by presenting useful information that is clear and easy to understand for the user.

 

Poor technical writing will lead to increase confusion by creating unnecessary terms, or worse still, failing to explain any terms. While grammar, spelling and punctuation are of the utmost importance, non is more so than the process and procedure that the document is trying to explain.

Processes & Procedures

We believe that without the correct document processes and procedures in place then users cannot accurately complete tasks no matter how simple or complex.​

 

We begin by helping our clients choose where to focus the process and procedure review in order to get the most effective processes and procedures in place for the business.

 

We aim to find the quickest route to success by utilising the current and available processes and procedures that the organisation has and confirm that they are still correct and if not review and update them.

eLearning

We have developed a reputation for E-learning and this includes numerous types of media that can deliver text, audio, images, animation, simulations and context sensitive help.

 

We have the ability and skills to create computer-based learning, as well as local intranet/extranet and web-based learning solutions.

Training

We believe training is the most important part of any new system implementation as without good training users will not accept the new system.

 

Understanding  the culture of the business and developing the training material to that culture makes the new system more acceptable to users.

On-Line Help

We believe strongly in users understanding the new system being implemented, which gives users the confidence in knowing that they have assistance and help at the click of a mouse button.

 

We DO NOT believe in one solution fits all as the big consulting firms believe, and build to a clients requirements.