ILG Consulting believes in an agile approach to service delivery and, while the majority of our work is done at Head Office locations, we are equally flexible in working from any client designated location, including work from home, if required. Our focus is not on when and where we work, but rather on being task-focused and outcomes-oriented. And with access to a company-owned twin engine aircraft, our consultants can be at your nominated site within hours of our request.
We take a human-centred design approach to technical writing by first clarifying the terms and processes the organisation uses, and then translating that information into user-centric documentation that is informative, helpful, relevant and easy to understand.
Processes & Procedures
Without the correct documented processes and procedures, users cannot accurately complete tasks, no matter how simple or complex.
At ILG Consulting, we assist our clients with documenting processes and procedures that aim to:
identify bottlenecks and inefficiencies
assist with employee training efforts
preserve company knowledge
help mitigate risks and maintain operational consistency
serve as an input to continuous improvement initiatives
We have developed a reputation for innovative e-Learning solutions, including numerous types of media that can deliver text, audio, images, animation, simulations and context-sensitive help.
As technology advances and workplace strategies evolve to include more sophisticated technology solutions, we assist clients to develop training programs that enable maximum user adoption and return on project investment in the least possible timeframe.
We believe it is essential for users to understand new system functionality in a variety of ways. Context-sensitive can provide users with the confidence and ability to use the new system, knowing they have assistance and help at the click of a mouse button.